Don't even think about actually getting a response to an email sent in to their customer service department about this or any other issue. I could not agree more that the 3D feature of the Platinum chip is a HOAX! I have tried everything under the sun to try and get the 3D feature to work, and it simply does not work. Same goes for the Platinum chip on my Humminbird 898c SI. I honestly find myself using the insight maps more on the water and Navionics mostly for lake study to preset some waypoints. The 2D data seems good for depth lines, but it has no channel information. On Lowrance it is an exaggeration at best to call it 3D. Don't buy Platnium for 3D if you are using Lowrance.
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